IN THE EVENT THAT YOU ARE NOT SATISFIED WITH YOUR PURCHASE, PLEASE FOLLOW THE BELOW STEPS TO RETURN/EXCHANGE YOUR ITEM:

Refunds will not be provided for change of mind. Refunds/Exchanges can be made within 14 days of purchase. A receipt or proof of purchase must be provided. Please note that original shipping will not be refunded.

Products must be returned in the condition it was purchased; this includes swing tags attached and original packaging. Sale and Clearance items cannot be refunded. 

NOTE: In the event that you have received a faulty product, the above conditions may not apply, please contact us directly (clubshop@newcastleknights.com.au) and we will organise a refund or repair.

You can make your return or exchange in person at:

Knights Club Shop

294 Turton Rd, Broadmeadow, NSW 2292

Or to post your you can post your goods, please complete the following process

Self Service Returns

FOR EXCHANGES, you will also be required to include a reply-paid satchel for returning the goods. Failure to do so will require additional postage charge as per our shipping costs. 

We suggest returning your item(s) by Recorded Delivery, Registered Post or your local equivalent as we do not accept any liability for returned items lost in transit. 

Any questions, please do not hesitate to call the Knights Team on 1300 465 644 and select the Shop from the menu options.