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Returns & Exchanges

Knights Club Shop has a genuine commitment to our members & fans - whether you're at a Knights home game or shopping at Online at the Knights Club Shop will be an amazing customer experience.

We are committed to industry excellence with customer satisfaction as an integral part of this commitment. We understand that returns may be required in any retail environment.

If you are not satisfied with your purchase, you may return it providing the following is met (the following conditions do not apply to faulty items):

  • Original proof of purchase is supplied
  • Item(s) are in unworn, unused and in its original condition all with swing tags still attached
  • Item(s) are returned within 30 days of purchase
  • Item(s) are purchased at full price (no sale items, all sales are final)

For assistance, feel free to contact us on 1300 465 644 or alternatively clubshop@newcastleknights.com.au

Important Information

Unless goods are faulty or with a major defect problem (see below) the following will apply: 

  • If items are returned after our 30 days return policy, we will not be able to accept your return. A refund will not be processed and/or credited to your account
  • Customised items are final and cannot be exchanged or refunded under any circumstances
  • We do not offer refunds on memorabilia or online auction items as these purchases are final once payment has been made
  • A full priced item may be exchanged for an alternative size of the same garment or for an item that is of equal or less dollar value - subject to size and stock availability
  • All sale items are final. These purchases are non-refundable and not valid for exchange under any circumstances
  • Due to sanitary reasons, swimwear cannot be returned under any circumstances

Faulty Item

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please email us at clubshop@newcastleknights.com.au

Please Note: Please provide a photo showing the fault or defect, which will speed up the returns process for you.

When will you receive your refund?

Returns depend on the shipping provider you select. We recommend that you send your returns via shipping provider that offers online tracking, as we do not take responsibility for returns that are lost in transit before reaching us. 

Once our warehouse receives your returned item(s), your request will be processed within 1-3 business days.

Refunds are processed to your original payment account, please note that your financial institution may take 3-5 business days to clear the funds back into your account.

Keep an eye out for email notifications as we’ll send you regular status reports.


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